Customer Advisory Others

APL Performance Report: EXX measures up to greater expectations since LA TraPac call

Since APL’s Eagle Express X (EXX) service began calling the TraPac terminal in Los Angeles, we have set the bar higher on the Key Performance Indicators (KPIs) for the fully APL-operated premium service, in our continuous pursuit for excellence.

In recent weeks, EXX has been delivering to greater expectations for some KPIs, while working to attain the higher standards we set for other indicators:

1. 100% cargo availability within 5.5 hours(a) from start of vessel operations at TraPac
New target: <8 hours
Previous target: <12 hours

2. Average truck turn time of 36 minutes(a) for equipment returns and pick-up at TraPac – way lower than the industry average of 76 minutes(b)
New target: <40 minutes
Previous target: <50 minutes

3. An average of 8 hours 18 minutes(a) more than published ETA, for vessel on-time performance (OTP) to LA
New target: 0 hours late for vessel arrival in LA, per published schedule down to the minute
Previous target: >90% on time

4. 99.5%(c) on-time arrival via EXX RailFlash from China to U.S. inland destinations
Existing target: 100% on time

(a)Data based on shipments booked on published Los Angeles ETAs between 9 July – 30 July 2019
(b)Harbor Trucking Association (HTA) data as of 2 July 2019
(c)Data based on shipments booked on published Los Angeles ETAs between 2 July – 23 July 2019
EXX KPI

For complete visibility, we are making the KPI measurements transparent to all our customers via www.gkqyhnt.cn/exx.

Click to download EXX’s latest weekly-updated performance report here, and visit www.gkqyhnt.cn/exx for the KPIs set and measured for EXX, voyage by voyage, every week.

For proven speed and reliability, choose EXX.

Contact your local APL representative for further enquiries.